Customer Service Representative | Bilingual - English and Spanish
At Eastvantage, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. You will become part of a family dedicated to excellence in power generation, competitive energy sales, and energy delivery. We value performance, thought leadership, innovation, and the power of ideas that arise from a diverse and inclusive workforce.
As a Customer Service Representative, you will have the opportunity to contribute to our mission of creating a brighter, more sustainable tomorrow. We provide the tools, resources, and support you need to build a successful career with us.
Responsibilities:
- Handle inbound calls from current customers, addressing their inquiries and providing assistance in a professional and courteous manner.
- Demonstrate strong problem-solving skills to resolve customer-related issues effectively and efficiently.
- Utilize CRM platform to navigate customer accounts, retrieve relevant information, and update customer records accurately.
- Schedule and coordinate meetings for our field team, ensuring efficient communication and timely arrangements.
- Perform detailed data entry tasks with a high level of accuracy and attention to detail.
- Maintain a positive and supportive work environment, collaborating with colleagues and contributing to a cohesive team dynamic.
- Ensure customer satisfaction by delivering exceptional service on every call and going the extra mile to meet customer needs.
- Read energy/gas bills in real time, providing clear explanations to customers and addressing any questions or concerns they may have.
- Proactively identify opportunities to offer our home security packages, adhering to ethical guidelines and providing customers with relevant information.
- Participate in ongoing training programs to enhance knowledge and skills, staying up-to-date with industry trends and best practices.
- Demonstrate strong phone skills, including active listening, effective communication, and the ability to build rapport with customers.
Requirements:
- Fluency in both English and Spanish, with prior experience in customer service for US-based clients is advantageous.
- High school diploma or equivalent; further education or relevant certifications are a plus.
- Proven experience in customer service for US accounts is preferred.
- Excellent problem-solving skills and the ability to think critically in high-pressure situations.
- Strong ethical character and professionalism in handling customer interactions.
- Proficiency in using computer systems and navigating various software applications.
- Detail-oriented with accurate data entry skills.
- Effective time management and organizational skills.
- Willingness to learn and adapt to changing processes and technologies.
- Demonstrated commitment to providing exceptional customer service.
About Eastvantage
At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.
We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.
We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.