> Urgent Hiring!! | Customer Service Representative | Real Estate Account | Night Shift | Ortigas Onsite | HMO Day 1
We are looking for a highly organized and customer-oriented individual to join our team as aCustomer Service Representative. In this role, you will be responsible for handling customer service calls, emails, and text messages from property managers, owners, and residents regarding anything from rent/lease renewals, collections, and tenant/landlord verification. You will also be responsible for Yardi memo updates for the above and creating, assigning, and dispatching work orders.
You will be responsible for CHAC results, South data mailings for collections and lease renewals/DNR, sending lease renewals, collecting feedback, and updating them as needed, voicemail management, ACH returns, reports as they are needed including work order analytics, vehicle and resident information, score card, move-in survey, etc. You will also perform timeline items as they are assigned, assist managers with different timeline tasks, work on projects as they are assigned, open, track, and close property reminders, and post on social.
Position Requirements:
To be successful in this role:
- Candidates should be organized and able to communicate written and verbal information to clients accurately and clearly.
- Candidates must have a proven customer support experience or experience as a Customer Service Representative.
- Background or knowledge of the real estate industry, transaction coordination, titles, and mortgages are preferred.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times is crucial.
- Identifying and assessing customers’ needs and providing professional customersupport, building sustainable relationships and trust with customer accounts throughopen and interactive communication, and providing accurate, valid, and completeinformation by using the right methods/tools (familiarity with CRMsystems andpractices) are essential skills for this role.
- Handling customer complaints, providing appropriate solutions and alternatives withinthe time limits, and following up to ensure resolution is also a key responsibility.
- Keeping records of customer interactions, transactions, comments, and complaints, knowing our products inside and out so that you can answer questions, and followingcommunication procedures, guidelines, and policies are also critical to success inthisrole.
- Ensuring customer satisfaction and taking the extra mile to engage with customers arealso essential qualities for the Customer Service Representative.
Skills:
- Strong phone contact handling skills and active listening are required for this role. Candidates should also possess strong sales, negotiation, and communication skills.
- Ability to work independently combined with excellent interpersonal skills, abilitytomultitask, prioritize, and manage time effectively, and a positive, enthusiastic, friendlyattitude are also essential skills for the Customer Service Representative.
- MS Office applications familiarization is required.
- A real estate agent’s or broker’s license would be an added advantage for this rolebutnot required.
About Eastvantage
At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.
We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.
We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.