Technical Virtual Assistant/Support Agent
- Provide first level support for internal stakeholders on system updates and service requests using basic technical knowledge
- Assist in assuming initial ownership for the coordination, investigation
- Ensure proper documentation for all problems, incidents, and requests
- Assist in interpreting problems or errors at a basic level and help in the assessment of risks of events and escalating appropriately to protect client services
- Demonstrate a good understanding of the customer's business needs and apply them to the management of system events & incidents
- Maintain a high degree of customer service for all support queries and adhere to all service management principles
- Work with other teams to ensure the coordinated management of incidents
- Meet and maintain daily and monthly service level standards
- Perform health checks on supported systems from time to time
- Perform initial assessment of the reported issues to check if it is valid and if all the needed information are provided
- Monitor the resolution of the incidents and requests, follow-up with the assigned resolvers, and provide updates to business, when necessary
- Candidates must have a Bachelor's degree preferably in Information Technology or Computer Science.
- Minimum of 2 years of relevant experience in Service desk and infrastructure management.
- Excellent verbal and written communication skills.
- Willingness to learn new technologies.
- Willingness to work on a shifting schedule
Skills:
- Technical expertise
- Problem-resolving abilities
- Written and communication skills
- Team partnership
- Strong customer service abilities
- Basic system troubleshooting
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About Eastvantage
At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.
We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.
We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.