Technical Virtual Assistant (Service Desk)
Solutions 30 (S30)
Our client is the preferred partner for corporations throughout Europe when it comes to implementing and providing maintenance for its customers’ new digital technologies. More than 40,000 service calls per day clearly make our client one of Europe’s leading organization in this market and prove, that if things need fixing, they’ll provide a solution. From telecommunications and IT to security & safety installations, smart building technologies and POS devices – its more than 8,000 service engineer will find solutions for new technologies. The company offers full service human and technical support to help its customers with new technologies, relying on its network of engineers around Europe for on-site interventions (installation and maintenance) and provides logistics and call center support with its back-office teams.
- Provide first level support for internal stakeholders on system updates and service requests using basic technical knowledge
- Assist in assuming initial ownership for the coordination, investigation
- Ensure proper documentation for all problems, incidents, and requests
- Assist in interpreting problems or errors at a basic level and help in the assessment of risks of events and escalating appropriately to protect client services
- Demonstrate a good understanding of the customer's business needs and applying them to the management of system events & incidents
- Maintain a high degree of customer service for all support queries and adhere to all service management principles
- Work with other teams to ensure the coordinated management of incidents
- A candidate must have a Bachelor's degree preferably in Information Technology.
- Minimum of 2 years relevant experience in Service desk and infrastructure management.
- Excellent verbal and written communication skills.
- Willingness to learn new technologies.
- Willingness to work on a shifting schedule
Skills:
- Technical expertise
- Problem-resolving abilities
- Written and Communication skills
- Team partnership
About Eastvantage
At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.
We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.
We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.