System Analyst (on hold)
Solutions 30 (S30)
Our client is the preferred partner for corporations throughout Europe when it comes to implementing and providing maintenance for its customers’ new digital technologies. More than 40,000 service calls per day clearly make our client one of Europe’s leading organization in this market and prove, that if things need fixing, they’ll provide a solution. From telecommunications and IT to security & safety installations, smart building technologies and POS devices – its more than 8,000 service engineer will find solutions for new technologies. The company offers full service human and technical support to help its customers with new technologies, relying on its network of engineers around Europe for on-site interventions (installation and maintenance) and provides logistics and call center support with its back-office teams.
Our client is the preferred partner when it comes to implementing and providing assistance for new technologies. More than 60,000 service calls per day clearly make our client one of Europe’s leading organizations in this market. From telecommunications and IT to security and energy to smart buildings and POS devices – it’s more than 10,000 service engineers who specialize in finding solutions to keep your technology on point.
Position Summary
We are looking for an ERP Configuration and System Analyst to join our team. As a System Analyst, you will be part of a squad made up of an amazing team of System Analysts, Scrum Master, Product Owner and QA Engineers. Together we form a squad within a SAFe framework structure. This person will be responsible for configuring the ERP to enable different functionalities, as well as providing optimal solutions and challenging the business regarding their requests to improve the processes and solutions. The ideal candidate should have experience in ERP configuration and be able to offer innovative and effective solutions to business requirements.
Responsibilities:
- Analyze requirements from business and collaborate with them and other squads to understand business needs to provide optimal solutions that improve business efficiency and effectiveness.
- Configure the ERP based on business needs and technical specifications.
- Maintain and update the ERP, ensuring its proper functioning and availability of data.
- Identify areas for improvement and propose innovative solutions to increase efficiency and optimize business processes.
- Provide technical support to ERP users, resolving doubts and problems related to system configuration and usage.
- Collaborate closely with the QA Engineer to help define the criteria for the testing strategy.
- Prepare documentation on the work performed and keep it updated.
- Minimum 3 years of related experience or equivalent.
- Previous experience in ERP configuration, preferably in the telecommunications or technology industry.
- Advanced knowledge of information technologies and project management tools such as JIRA, CONFLUENCE, AZURE BOARDS, TRELLO, etc.
- Agile frameworks: Scrum or SAFe experience is highly valuable.
- Ability to work autonomously and as part of a team, collaborating with other departments and business.
- Analytical mindset and ability to solve complex problems, identifying root causes of issues and proposing effective solutions.
- Ability to communicate effectively with different teams and hierarchical levels, adapting communication style to each situation.
- Advanced English skills, such as communication with international teams and colleagues maybe.
- Must be available to work from the office in Bangalore.
About Eastvantage
At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.
We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.
We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.