Spanish/Bahasa Customer Service Associate
- Handle users and customers suggestions, enquiries, requests and potentially complaints received via various channels including but not limited to emails, live chat, and social media with the utmost care and in the most efficient manner.
- Take ownership and a proactive approach to resolve cases and complaints.
- Provide users and customers’ feedback, working closely with the Product, Engineering and
- Operation teams to ensure continuous improvement in product development and user journey.
- Guide users and customers in using the WhaleFin Website and Application, making them comfortable in accessing its features including the Help Centre and FAQs.
- Provide L2 support to our partner(s) in a timely and most helpful manner.
- Strive to meet both the individual and team’s KPI targets.
- Collaborate with the Global and In-house service team on special projects or initiatives.
- Proactively working with respective stakeholders to maintain and update the Help Centre and FAQs.
- Support the team with ad-hoc tasks: training and coaching new hires, reporting etc.
- Fluent in English and Spanish/Bahasa; added other language(s) is a plus
- Minimum 1 – 3 years experience in customer service, preferably in Fintech, Finance, or E-commerce industry.
- Ability to work on weekends and on shifts.
- Hands-on experience in using a variety of communication channels such as phone, email, live chat, Facebook, etc.; working knowledge of Zendesk, Intercom or Slack is a plus;
- Possess great customer service and “can-do” attitude; be the users/customers advocate to resolve their cases.
- Self-motivated, attention to detail, independent, and fast learner; embrace changes with a positive attitude.
- Possess good teamwork and interpersonal skills; Great with problem-solving and analytical skills.
- Proficiency in MS Office.
- Understanding of Cryptocurrency and its mechanics is a plus.
About Eastvantage
At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.
We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.
We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.