Service Desk Manager
- Manage and collaborate with third party suppliers and ensure that their performance and provision of services and quality are in line with our expectations and enable us to meet or exceed service levels
- Measure, monitor and work to drive down incident levels. This will relate to Product and user problems. Ensure that the Service Desk actively participates in improving the usability and reliability of client services
- Ensure that practices and processes exist and when it is possible are standardized and repeatable.
- Ensure that these ones are continually improving and produce business cases to support team activities
- Identify and implement improvements to the Service Desk incident logging system in order to provide a more effective and efficient service to clients.
- Ensure that the Service Desk is fully using appropriate knowledge management tools and practices in order to provide a more effective and efficient service to customers.
- Experience on Ticket Analysis and understanding issue trends
- Excellent verbal, interpersonal, communication and analytical skills.
- Planning, organization and management of the work;
- Precision, reliability, dynamism and flexibility.
- Ability to multi-task in a fast pace environment
At Eastvantage, our mission is to create meaningful jobs for as many Filipinos as we can. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.
We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.
We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.