Service Desk Analyst - Onsite BGC

Location: 
BGC, Taguig
Contract Type: 
Permanent
About the role: 
  • Respond to request for technical assistance via phone, email and ITSM Platform in an effective and timely manner
  • Log all help desk interactions in the nominated ticketing system.
  • Diagnose, troubleshoot and resolve all hardware and software operating issues in line with agreed SLAs;
  • Advise users on appropriate actions in respect of technical queries, keeping them informed of relevant updates;
  • Action and escalate situations requiring urgent attention to other internal departments as required;
  • Perform basic Administration tasks (such as password resets, account creations/deletions) as defined in the specific customer configuration work rules;
  • Perform backup checks and raise tickets for errors;.
  • Act as a mentor for other Service Desk Analysts within the team, providing leadership and guidance to others;
  • Provide leadership and guidance to Service Desk Analysts on Service Desk related tasks.
  • Assist the Service Desk Team Leader in the day to day running of the Service Desk.
Position requirements: 
  • Strong team player.
  • Able to work autonomously.
  • Excellent interpersonal skills – ability to interact and partner well with others.
  • Excellent verbal and written communication skills – ability to interact with all levels in the organisation.
  • Ability to prioritize and re-prioritize work and handle simultaneous assignments.
  • Has the ability to show initiative with tasks and work towards innovation within the team.
  • Strong critical thinking ability and problem resolution skills.
  • Strict understanding and adherence to confidential information.
  • Microsoft Certifications or equivalent experience necessary to achieve certification if time is allotted

 

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About Eastvantage

At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.

We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.

We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.