Service Delivery Technical Consultant | FinTech
Service Delivery Technical Consultants are skilled professionals who form part of our SaaS Operations team delivering services to our clients. The main purpose of the role is to contribute to the successful support and maintenance of the client's software product and to all aspects of service delivery.
Service Delivery Technical Consultants support our clients by providing solutions and deploying services related to the usage of client's software products. They work closely with local and global teams within clients. They instruct, coach and mentor less experienced consultants.
Why this is important to us
In this key role you will work in [EMEA/NA] shift to provide technical support & solutions to overcome issues encountered by the customer and to optimise usage of the systems for them. This interesting job offers you a unique opportunity to increase your knowledge and get experience on a variety of disciplines. You will find yourself working in a dynamic and fast-growing environment for an international company with a significant growth potential and career opportunities. If you want to contribute to our success and develop in a professional environment - grow with us!
- You will be the key contact for our clients regarding production support and help manage the relationship.
- Provide L1- L3 support for resolving problems and issues that occur in the technical solutions and the system operations of client's software product and the underlying infrastructure at clients to provide convincing and timely solutions.
- Technical configuration maintenance and enhancement, and daily operations of technology platforms (including monitoring and troubleshooting)
- You will be based in Manila and will be required to work on [EMEA/NA] shift. Weekend/Public Holiday works are required on occasion. Working extended hours might also be required on occasion.
What we value
- A Bachelor’s degree in computer science or similar field
- Broad knowledge and solid experience in technology operations and experience of managing or working with large software application in complex technology environments.
- Knowledge and experience in programming, e.g.Java, PowerShell, Batch Script, SQL, XML, XPath, XSLT
- Strong troubleshooting and coding skills
- You are good at working on & prioritizing multiple tasks at the same time.
- Proactive nature, service-minded and a natural drive for problem solving, enthusiastic, committed, result-oriented, and able to thrive under pressure
- Excellent client communication and presentation skills including listening skills, and fluency in English (spoken and written)
About Eastvantage
At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.
We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.
We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.