Service Delivery Consultant / Business Consultant (GAIN)

BGC, Taguig
Contract Type: 
About the role: 
  • Be a point of contact for client installation of clients GAIN
  • Maintain client's installation and identify projects for improvements of client's installation
  • Investigate and resolve issues that require product domain knowledge according to defined SLA
  • Resolve client service requests (ad-hoc reports, license renewals, file copies...)
  • Take part in validation and testing activities as needed
  • Ensure high quality of all deliverables provided to the client
  • Build and maintain Product knowledge base
  • Maintain client installation information
  • Provide feedback to Product Division and Global Standards on product quality and client needs
  • Support implementing projects to improve existing client installations
  • Where possible identify where clients can use standard configurations versus bespoke solutions and move clients to standard configurations
  • Identify and drive the development of new Service Offerings with a focus on bringing optimal value to our clients
  • Identify where clients can use new license modules & services
  • Become trusted adviser of our clients around the world
Position requirements: 
  • 3-5 years of experience as a Business Consultant in Service Delivery, Customer Services or Application Support
  • Basic Business Understanding of Financial Data Management – Reference data, Portfolio Pricing, Corporate Actions – Desirable: expertise in any area of these or a the combination would be a distinctive advantage
  • Desirable: A Master of Business Administration, Computer Science, or similar academic background
  • Fluency in English

Technical experience:

  • SQL query building (advanced), script execution (e.g., PowerShell, batch jobs), log analysis, application configuration/integration AND/OR
  • Experience in IT application implementation projects and application integration (API, FTP/sFTP, queues…) AND/OR
  • Testing experience – creating and arranging tests for execution based on business requirements, test execution, evidence collecting, report creation

Soft Skills:

  • Strong analytical skills
  • Strong interpersonal skills and a self-assured approach
  • Excellent communication and presentation skills including listening skills
  • Proactive nature and a natural drive for problem-solving
  • Enthusiastic, committed and result-oriented
apply now

About Eastvantage

At Eastvantage, our mission is to create meaningful jobs for as many Filipinos as we can. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.

We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.

We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.