Service Delivery Business Consultant
Why this is important to us?
While striving to deliver client value, we believe it vital to consider our people in every business decision we make. Acting responsibly is not optional. It is essential.
Service Delivery Consultants are skilled professionals who form part of our SaaS Operations team delivering services to our clients. The main purpose of the role is to contribute to the successful support and maintenance and to all aspects of service delivery.
Service Delivery Consultants support our clients by providing solutions and deploying services. They work closely with local and global teams. They instruct, coach and mentor less experienced consultants.
In this key role you will work in [EMEA/NA] shift to provide technical support & solutions to overcome issues encountered by the customer and to optimise usage of the systems for them. This interesting job offers you a unique opportunity to increase your knowledge and get experience on a variety of disciplines. You will find yourself working in a dynamic and fast-growing environment for an international company with a significant growth potential and career opportunities.
What you will be responsible for:
- You will be the key contact for our clients regarding production support and help manage the relationship.
- Provide L1- L3 support for for resolving problems and issues which occur in applications and the system operations, providing and convincing timely solutions to our clients.
- Application Configuration maintenance and enhancement, and daily operations of the applications (including monitoring and troubleshooting)
- You will be based in [Manila] and will be required to work on [EMEA/NA] shift. Weekend/Public Holiday works are required on occasion. Working extended hours might also be required on occasion
What we value:
- A Bachelor’s degree in finance or economics
- Minimum 5 years’ experience within asset management, insurance, superannuation funds, funds management, or custodian
- Experience in front-to-back office system operations. Or any financial system operations
- Broad knowledge and solid experience in financial issues - theoretical as well as practical
- You are good at working on & prioritizing multiple tasks at the same time.
- Proactive nature, service-minded and a natural drive for problem solving, enthusiastic, committed, result-oriented, and able to thrive under pressure
- Excellent client communication and presentation skills
About Eastvantage
At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.
We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.
We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.