Service Delivery Associate | FinTech | Taguig - For Pooling

BGC, Taguig
Contract Type: 
About the role: 
  • You are the first contact point for our clients. Contact is mainly made via our support portal.
  • Apply existing solutions to client requests when possible (on less complex enquiries).
  • Communicate and articulate replies and resolutions to clients in a professional manner.
  • Hand over enquiries to consultants and developers in the next level support for analysis and delivery of a solution.
  • Work hand in hand with other Customer Support Associates to ensure seamless processes and assistance.
  • Operational support of running SCD (Technical support).
  • Set up remote connections to clients thereby enabling consultants and developers to troubleshoot enquiries regarding the standard functionality of the product.
Position requirements: 

Competencies/Personality Traits

  • Well organized and methodical and used to a fast pace at the workplace
  • Excellent time management skills with the ability to work under pressure and with competing priorities
  • Enthusiastic and reliable team player enjoying a lively environment
  • Strong written and verbal communication skills in English (phone and face-to-face)
  • Familiarity with MS Office tools (e.g. Word, Excel, PowerPoint) and ideally SalesForce

Education And Qualifications

  • Bachelor degree in  Computer science, IT, or Finance
  • A flair for IT and related problem solving  needed
  • Experience in a client-facing role ideally from customer support
  • Experience in the field of IT, Services or finance an advantage

Education Level: Bachelor's Degree

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About Eastvantage

At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.

We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.

We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.