Senior Team Leader (Travel Account)
- Manage and direct the Team Leaders and FTEs daily activities, including creative resource planning and implementing call center strategies and operations;
- Hire, train, and prepare call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products;
- Provide operational guidance in areas of training, developing, coaching, monitoring, recognizing, supporting and promoting discipline in any given situation;
- Provide a career path for the subordinates who would like to level up through an effective and comprehensive training plan;
- Carry out needs, assessments, and performance reviews to Team Leader and FTEs;
- Ensure that the Service Delivery processes and team are meeting specific KPI targets; and
- To perform other duties as assigned.
- Bachelor's / college degree;
- Minimum of 5 years of experience working as a Team Leader in a BPO / Travel Agency set-up
- Minimum of 2 years experience in using GDS (Sabre, Amadeus, Apollo);
- Proven experience in developing and maintaining relationships with key internal and external stakeholders; and
- Excellent oral and written communication skills in English.
At Eastvantage, our mission is to create meaningful jobs for as many Filipinos as we can. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.
We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.
We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.