Senior Service Delivery Consultant | IT Operation | For Pooling
As a Senior Service Delivery Consultant, you will participate in setting guidelines to achieve a scalable solution that meets our Clients SLA’s. Your role will be a mix of setting the future direction for our services as well as being very hands-on in the everyday.
You will be reporting to Senior Manager APAC and be part of a team of highly skilled IT Operations
specialists. People management is not part of the role. We value openness, collaboration and we take the
time to have some fun.
Duties & Responsibilities
- Contribute to knowledge creation and process improvements
- Assure robust compliance measures
- Monitor and drive efficiency and effectiveness of the ITIL processes
- Coordinate client projects and initiatives between Operations team, vendors, and the client
- Ensure yearly wheel activities are planned and executed
- Communicate status and progress to clients and account counterparts
- Manage the work of operational support team together with peers
- Be main point of contact for escalations
- Perform Vendor Management
- Understand and translate client needs into a manageable set of deliverables
- Arrange and align changes and service requests between clients and operations team
- Manage and maintain deliverables across multiple projects
Your Profile
- Minimum 10 years of operational experience with mission-critical software
- Strong experience working with ITIL framework and principles
- Ability to identify and execute on improvement areas
- A relevant higher IT-based education (Bachelor or alike)
- Strong personality taking ownership of the areas you are working with
- Flexible and experienced working with customers in an international environment
- Excellent communications skills and the ability to interact professionally with customers, vendors, and colleagues
- A methodical and structured approach
- Experience working in a diverse and distributed global organization
- Ability to effectively assess an incident or situation and implement any necessary actions
- Proactive and positive approach, forward-thinking and understanding of risk management
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About Eastvantage
At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.
We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.
We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.