| Outbound Survey Specialist | US Account (Onsite) - For Pooling
We are currently looking for a dedicated and experienced Outbound Survey Specialist to join our team for a political survey campaign. You will play a crucial role in gathering valuable data through outbound surveys and ensuring participants have a positive experience. Your ability to handle escalation calls and empathize with survey participants will be essential in contributing to the success of our campaign.
Responsibilities:
- Initiate outbound calls to survey participants with professionalism and a friendly attitude.
- Utilize scripted survey questions to collect accurate and relevant data.
- Collect customer responses, enter data accurately, code calls appropriately and correctly
- Address respondent complaints or concerns with tact and efficiency.
- De-escalate tense situations while finding appropriate resolutions to ensure a positive survey experience.
- Deliver exceptional customer service and set clear expectations regarding next steps during survey interactions
- Strive to create a positive and engaging atmosphere to encourage participation.
- Demonstrate genuine empathy and active listening skills when interacting with survey participants.
- Acknowledge their perspectives and concerns to foster a respectful and inclusive survey process.
- Ensure surveys are conducted in a timely manner, meeting established quotas and targets while maintaining the quality of interactions.
- Work closely with senior supervisors to manage call center workflow effectively.
- Seek guidance and support as needed to enhance campaign performance.
- Possess a clear and natural US accent, enabling effective communication with American survey participants.
- Previous experience in conducting outbound surveys is preferred, as it will aid in effectively engaging with survey participants.
- Proven track record in accurately gathering data, handling escalation calls and resolving issues with a calm and composed demeanor.
- Display exceptional active listening skills, problem-solving, and effective communication.
- Demonstrate a strong ability to empathize with participants from diverse backgrounds and perspectives, ensuring a respectful survey experience.
- Possess clear and articulate communication skills, both verbally and in writing.
- Comfortable working in a dynamic and fast-paced campaign setting, meeting targets and adapting to changing demands.
About Eastvantage
At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.
We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.
We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.