Operations Admin & Logistics Coordinator
Singlife
The leading digital life insurer from Singapore has entered the Philippine life insurance market after forming a new joint venture for its business growth. Their project plan is to build an omnichannel customer service supporting Asia.
Responsibilities and Duties
Operations Administration:
- Oversee and manage day-to-day administrative operations, including documentation, record-keeping, and data management
- Implement and maintain efficient administrative processes and procedures, ensuring compliance with company policies and regulatory guidelines
- Coordinate with various departments to ensure timely and accurate completion of administrative tasks, such as document preparation, filing, and archiving
- Process back-end operations transactions, such as customer applications, financial transactions, or account updates, accurately and efficiently
- Verify and authenticate customer information and documentation in accordance with eKYC regulations and internal policies
- Conduct quality checks on processed transactions to ensure accuracy and compliance with regulatory requirements
- Call out to different facilities and/or institutions to conduct verifications
Logistics Coordination:
- Coordinate and manage logistics operations, including shipment tracking, inventory management, and order fulfillment
- Collaborate with vendors to ensure timely delivery of package and resolve any logistics-related issues
- Maintain accurate records of inventory levels, shipments, and delivery schedules
- Prepare and analyze logistics reports, identifying trends and recommending improvements to optimize logistics processes
- Coordinate with internal stakeholders to forecast demand, plan procurement, and manage inventory levels effectively
Qualification & Requirements
- At least one (1) year of insurance or financial background
- Proven experience working with eKYC processes, ideally in a regulated industry such as banking, finance, or telecommunications
- Familiarity with logistics management software, systems, and tools.
- Excellent organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines
- Proficient in MS Office
- Excellent attention to detail skills
- Strong organizational and administrative skills
- Good communication skills, both written and verbal
About Eastvantage
At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.
We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.
We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.