The Network Architect is responsible for providing expert services to our customers in relation to implementing, managing, operating and supporting their technologically diverse IT environments. You will be responsible for assisting with technical and engineering design, commercial modeling and solution sign off.

Main Activities:

The Solutions Architect is responsible for the following activities:

1. Contribute to continuous operational reliability of our Network infrastructure technologies;
2. Implement, evaluate and assist in the design of various network and infrastructure systems solutions for new and existing customers;
3. Technical delivery of solutions to the highest standard within agreed SLA timeframes;
4. Providing ongoing support and guidance associated with implemented customer solutions;
5. Providing customers with a high level of technical consultancy for project and ad-hoc work;
6. Work with relevant internal stakeholders (Sales and Pre-sales teams) to support customer proposals as required;
7. Assist with design, proposal, quoting, project scopes, project estimates and pre-sales elements of a sale;
8. Collaborating with project managers with scoping of projects, ensuring that they are scoped in accordance with architectural objectives and principles;
9. Develop as-built and handover documentation to ensure seamless transition to BAU;
10. Detailed design, implementation and deployment of customer projects;
11. Coordinate technical activities with key internal and client stakeholders;
12. Develop technical change requests, migration and test plans;
13. Ensure proposed system designs comply with both vendor and our standards;
14. Develop high-level and functional design documents;
15. Undertake problem diagnosis, analyse and design production fixes and minor enhancements;
16. Ensure all documentation is completed on time and meets company standard;
17. Coordinating and supervising changes and outages to customer environments ensuring all work is implemented subject to the our Change Management Guidelines;
18. Engage with key vendors to provide up to date technical advice to internal resources;
19. Design and architectural undertakings to improve existing products and enable the development and release of new offerings aligned to our existing product outlines; and
20. Provide support services to existing managed service customers as required from time to time;
21. Act as a senior escalation point for any difficulties or issues experienced by team, working to resolution;
22. Continuously review processes, working with relevant internal stakeholders to roll out improvement initiatives;
23. Mentor and guide more junior members of the team.

Other Requirements:

1. Maintain vendor certification levels in line with direction from our;
2. Attend customer site and team meetings as required;
3. Maintain accurate timesheets on a daily basis;
4. Participate in an on-call roster when required.
5. Demonstrable time management skills, exemplary communication skills and ability to self-manage.
6. Effective stakeholder management skills, with an ability to communicate appropriately with different stakeholders of various levels of seniority and technical capability;
7. Ability to provide accurate estimation in budget or schedule;
8. Strong Pre-Sales skills including quoting, creating proposals and completing tender response templates; and
9. Familiarity with project management and change management methodologies essential.

Additional Responsibilities:

1. Achieve personal KPIs at all times;
2. Other duties as may be delegated by the Business Unit Manager from time to time; and
3. Conduct all activities in accordance with company policies and procedures, as may be amended from time to time.