Mandarin Bilingual CSR
At Eastvantage, we believe in creating meaningful work relationships across the globe. Our premier managed services and outsourcing solutions enable operational excellence that results in business growth for our partners worldwide. With a team of inspired experts, we provide purpose-built solutions in the areas of software development, technology support, customer relationship management, and a variety of business support functions. The inspiration extends to measurable outcomes through 24/7 service delivery in 13 languages from our offices in the Philippines, India, Vietnam, and Bulgaria. Visit eastvantage.com to discover how we can help you succeed.
Main Responsibilities:
- Support global customers regarding incident, inquiry, and request issues.
- Coordinate and be the contact point for global support teams to fulfill customer requirements.
- Escalate and follow up issues/projects with all related parties by call and email.
- Create, follow up, close cases with the provided ticket system.
- Provide document and email translation (English -> Mandarin, Mandarin -> English)
- Secure the SLA according to the project.
- Be able to work in shift to support global users.
- Attending all meetings as directed by your supervisor and management.
- At least 6 months' work experience in customer support/technical support
- Experience in shipping, warehouse, parts order/creation delivery is a plus
- Good in oral and written Mandarin and English languages
- Familiar with CRM tools such as Oracle Service Cloud, GMD CRM, Zendesk etc.
- Must be able to monitor, escalate and translate
- With working knowledge with ticketing management
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About Eastvantage
At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.
We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.
We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.