Functional Responsibilities:

Planning and Preparing:

• Creates lesson plans for training delivery;
• Reviews, evaluates, and modifies, if necessary, the training curriculum (all training modifications must be approved by the client);
• Prepares materials and resources for training delivery;
• Reserves training room and equipment;
• Checks equipment and networks for functionality and access;
• Reviews and masters all content and activities for instruction.

Training Delivery :

• Provides clear instruction using a variety of techniques and activities;
• Enforces adherence and attendance of participants;
• Evaluates learning and mastery of content, skills, and procedures;
• Provides feedback and guidance to learners;
• Enforces company rules and policies during training hours.

Training Reports :

• Completes daily, weekly, and end-of-training reports and submit to all pertinent parties;
• Signs off trainees with individual reports to the operations supervisor;
• Records and explains training attrition;
• Recommends changes to curriculum, methods, or activities based on observations during training delivery. Needs Analysis :
• Evaluates the results of product training to curb undesirable trends or unexpected deficiencies in training programs;
• Recommends training initiatives to support operations in surpassing KPIs and metrics;
• Develops action plans to remedy deficiencies.

General Account Responsibilities :

• Supports all areas of account operations in order to provide knowledgeable, competent, and motivated staff;
• Interacts with clients when necessary for training purposes, especially regarding curriculum and training modifications (All modifications must be approved by the client);
• Other tasks as assigned by the account manager:
• Maintains training materials to ensure documentation is current and relevant given market changes and evolution;
• May contribute to the design of training events and learning solutions;
• Tracks and manages performance in the classroom and, if required, manages transition to team mgr./stakeholder;
• Follows standard evaluation and measurement process/protocol to assess comprehension and adoption of knowledge to ensure successful job readiness transition.

Training Demo Guide:

• Perform a short training demo based on how you are currently doing it as an L&D.
• Reminder to make your demo engaging, talk time is observed, and how you present your decks.