EUC Specialist - Cloud and Citrix

Location: 
BGC, Taguig
Contract Type: 
Permanent
About the role: 

 

The EUC Specialist is primarily responsible for end user desktop support to users of the various Desktop Managed Services provided to customers. The EUC Specialist is also required to be involved in all escalated customer issues where required to provide a positive business outcome. These will include but are not limited to Major Incident Management, Problem and Change Management, Service Improvement, Process Improvements, customer relationship engagement, onboarding and reporting.

  • Remote desktop support to users Device services.
  • Provide support for related project services.
  • Develop and maintain product and/or service documentation and knowledge base articles.
  • Manage own time effectively and maintain timesheets and ticket records accurately.
Position requirements: 

Position requirements: 

  • Exceptional Microsoft Windows troubleshooting skills
  • Ability to remote support mobile devices running IOS, Android
  • MS Active Directory management, AzureAD and O365
  • Understanding of Remote Access – Citrix/RDS, VPN & SaaS applications
  • Understanding of ITIL framework
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About Eastvantage

At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.

We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.

We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.