Customer Success Executive/Representative | Graveyard Shift | On-Site
- Proactively reach out and nurture relationships with your most important customers, developing long term partnerships
- Use our in-house tool to support our customers
- Present analysis and insights to our customers to help drive adoption
- Display strong project management skills to onboard new clients effectively
- Be the face of the company to our clients and the voice of our clients internally, championing their causes
- Demonstrate effective prioritization of tasks when handling multiple issues
- After some training, be able to debug smaller issues independently
- Work together with an international team and across departments Provide training and establish best practice benchmarks with your clients
- Identify risks and opportunities within your client base
- Contribute to developing our culture as we grow!
Work Set-up:
- Permanent and full-time employment
- Nightshift schedule: 11pm to 8am (Manila Time)
- On-site (BGC / Ortigas)
- Bachelor’s degree or similar.
- Fluent in written and spoken English.
- Excellent communication and interpersonal skills, both in-person and online.
- Unafraid to learn about new technology and how to use it.
- Works well in a team.
- Organized, proactive, and self-driven.
- Able to juggle multiple ongoing tasks.
- Have experience in direct handling of customers.
- Able to control the direction of meetings to guide customers through the path to success.
- Strategic thinker that has the will to empower change.
- Plus points if you have experience working in a SAAS company!
- Extra plus points if you have knowledge of JS APIs
About Eastvantage
At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.
We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.
We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.