Customer Service Representative | Seasonal | E-commerce Account | WFH
● Being the first point of contact for our customers requiring assistance with the use of our website
and or other marketing channels.
● Enthusiastically engaging customers regarding the products and purchase process, providing a
confident and concise answer to their enquiry.
● Providing email support that includes a structured and well written email response within the
● Providing Exceptional customer service to our large base of customers
● Ensuring that all interactions and relevant information is captured in the ticket logging process.
● Taking ownership & accountability of issues
● Ensuring that all processes are performed as per the documented procedure.
● Being able to assist other teams within our group should their volumes become excessive.
● Strong background in customer service, (preferably a similar support environment)
● Minimum 2 years of experience in the BPO Industry
● Background in Fashion, Retail, E-commerce & craft making is advantageous.
● Strong written and English communication skills
● Able to prioritize competing workloads to ensure that tasks are actioned in the appropriate order.
● Being able to adapt to change.
● Able to understand issues from a customer’s perspective when addressing issues.
● Needs to be a team player as the environment is quite fast paced and dynamic.
● Professional, Self directed & Proactive.
At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.
We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.
We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.