>Customer Experience Assistant | E-commerce | Hybrid | Ortigas |Up to 26k (Social Media account experience)
Responsibilities:
- Respond to live customer enquiries: Engage with customers via live chat, providing timely and accurate responses to their questions, concerns, and requests.
- Manage social media interactions: Monitor and address customer questions received through social media direct messages on platforms such as Facebook and Instagram, ensuring prompt and professional responses.
- Handle customer service communications: Process and resolve customer inquiries, including exchanges, refunds, and product faults. Maintain a comprehensive log of faulty returns and key customer issues for reference and analysis. Coordinate credits and coupons for customers when necessary. Handle fraud cases and escalate as needed.
Requirements:
- Previous experience in a customer service or customer support role, ecommerce is preferred.
- Excellent communication skills, both written and verbal.
- Proficiency in using live chat platforms and social media channels for customer interactions.
- Ability to multitask and handle customer inquiries efficiently while maintaining a high level of accuracy and attention to detail.
- Strong problem-solving skills and the ability to remain calm and composed when dealing with challenging customer situations.
- Familiarity with e-commerce platforms, such as WooCommerce, is preferred.
- Knowledge of wholesale operations and processes would be an advantage.
- Good organizational skills to manage and document customer interactions, reviews, and reports effectively.
- Proactive attitude with a customer-centric approach and a genuine passion for providing outstanding customer experiences.
About Eastvantage
At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.
We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.
We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.