CSR Email Support - w/ Insurance background

Location: 
BGC, Taguig
Contract Type: 
Permanent
About the role: 
  • Interact with customers and immediately get the context of the concern and/or request
  • Ability to switch effortlessly between channels (phone/video call, email, live chat, co-browsing,and social media) and be the single point of contact for all enquiries
  • Research all the possible ways to provide solutions and quickly come up with a solution
  • Cases that are highly technical or requires decision making, the representative should be able to escalate to the appropriate teams and ensure resolution of the case
  • Performed administrative tasks, such as maintaining records and handling any changes in the policy
  • Ensures all compliance requirements are satisfied
  • Meet and maintain daily and monthly service level standards
Position requirements: 

Skills Required

  • Effective communication skills that creates emotional connection with the customer
  • Strong customer service abilities
  • Ability to provide a proactive support
  • High analytical skills
  • High attention to detail
  • Ability to multi-task, prioritize, and manage time effectively

Qualifications

  • Bachelor’s degree
  • 2+ years’ experience in insurance industry and customer support experience
  • Familiar with Omnichannel CRM systems and practices
  • Knowledge of insurance investment business an asset
  • Proficient in MS Office Applications (Word, PowerPoint and Excel)
apply now

About Eastvantage

At Eastvantage, our mission is to create meaningful jobs for as many Filipinos as we can. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.

We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.

We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.