BPO Customer Service Representative (Social Media account experience)
Singlife
The leading digital life insurer from Singapore has entered the Philippine life insurance market after forming a new joint venture for its business growth. Their project plan is to build an omnichannel customer service supporting Asia.
- Answer and resolve any questions and/or complaints that customers have regarding their policy with accuracy and efficiency.
- Provide information to potential new customers who have questions regarding the products and services.
- Ensure excellent service standards and maintain high customer satisfaction.
- 2+ years’ experience in the customer support experience
- 2+ years’ Experience in social media management
- A background in the insurance industry
- Familiar with Omnichannel CRM systems and practices
- Knowledge of insurance investment business an asset
- Proficient in MS Office Applications (Word, PowerPoint, and Excel)
About Eastvantage
At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.
We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.
We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.