Application Support Engineer | BGC | For pooling

Location: 
BGC, Taguig
Contract Type: 
Permanent
About the role: 

Key Relationships:

  • You will work as part of a global support team with colleagues in Europe and North America.
  • Work globally with the Service Team.
  • Collaborate with global platform and product development teams.

 

Special requirements:

  • Work a rotating, split shift pattern to cover AM and PM.
  • Occasional weekend availability for exceptional changes and upgrades.
Position requirements: 

Key Competencies:

  • A bachelor’s degree or higher in IT, Mathematics, Physics or minimum 2 years of relevant experience.
  • Great problem solving and problem management skills.
  • Be rigorous and diligent in your approach to work in the pursuit of delivering the best possible outcomes to our clients.
  • Pay attention to detail in your work and in your communication, particularly with clients.
  • Embrace change and are motivated by learning new technologies and working practices.
  • Have excellent communication skills and be able to work both independently and as part of a team.
  • Have a positive ‘can-do’ attitude, able to develop rapport with colleagues and stakeholders across different teams in a globally dispersed company.
  • Able to think creatively and come up with innovative ideas and solutions to overcome challenges.
  • Strong customer service skills able to communicate with clients in a confident, clear and professional manner. Best if the candidate has experience performing support roles in the past.

 

TECHNICAL SKILLS & KNOWLEDGE

  • Reporting Tech Stack / Environment: Microsoft Windows Server, .NET, IIS, SQL Server, PowerShell.

 

Essential

  • A wide understanding of software engineering and software support.
  • Experience with Windows network/system administration including Active Directory, Remote Desktop Services and SQL Server.

 

Desirable

  • Experience in PowerShell scripting and automation.
  • Experience of working in an Agile/SCRUM environment.
  • ITIL (preferably v4) IT Service Management processes.
  • Service Desk solutions such as Salesforce, RemedyForce, ServiceNow, JIRA or similar.
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About Eastvantage

At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.

We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.

We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.