Account Manager
Our company is seeking a highly motivated and experienced Business Partner to join our team. As a Business Partner, you will be responsible for managing and developing a team of direct reportees, maximizing client relationships, and driving the prioritization of business requirements and roadmap. You will be expected to take small to large, company-wide, high-demand programs/projects from conceptualization through final implementation and go-live, as well as communicate and collaborate with all areas affected by the program/project including cross-functional partners, business sponsors, and vendors. You will also be responsible for ensuring compliance and scaling business operations by understanding operational issues and opportunities.
Key Responsibilities:
- Plan and assign daily work to direct reportees and manage their performance
- Review and manage operational reports such as client scorecards and metrics management
- Develop and maintain strong client relationships and maximize outputs
- Implement best practices across direct accounts
- Manage and take ownership of small to large, company-wide, high-demand programs/projects from conceptualization through final implementation and go-live
- Collaborate with cross-functional partners, business sponsors, and vendors to ensure successful program/project delivery
- Drive prioritization of business requirements and roadmap
- Own the program schedule, task assignments, and lead schedule progress
- Become a trusted partner with the business and accepted into the business team’s inner circle of influence
- Understand operational issues and opportunities (business processes) and help drive technical solutions to scale business operations and ensure compliance
- Minimum of 3+ years of experience in CRM and/or consulting implementation in a BPO environment
- Experience working on account/client management and sales-related projects (e.g. e-commerce, quoting and ordering systems, pipeline management)
- Must have worked on large transformational Tech, Business Support, and CRM projects
- Experience in managing people and client relationships
- Deep knowledge and thorough understanding of project management tools, methodologies, and best practices
- Proficiency in using MS Excel
- Proven experience in running multiple large programs/projects in an enterprise environment
About Eastvantage
At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.
We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.
We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.