Technical Support Representative | 2 to 3 years of experience | Night Shift
- Answers tickets focusing on consumer products and service questions within required time frames in a professional manner with accurate and complete information.
- Provides Tier 1 & 2 technical support through e-mail/chat.
- Resolves product or service problems by clarifying the customer's complaint.
- Selects and explains the best solution to solve the problem of the customer.
- Analyze customer queries and quickly form solutions to deliver high-quality service to ensure customer satisfaction.
- Maintains customer records by updating account information.
- At least 2 years of experience working as a customer service/technical support representative in a BPO environment.
- Has excellent English communication skills
- Good customer service, multi-tasking, and problem-solving skills
At Eastvantage, our mission is to create meaningful jobs for as many Filipinos as we can. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with potential for development and growth.
We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 500 happy employees over the years.
We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us, and be part of our success story.