Spanish - Portuguese Bilingual Specialist | BGC
- Engage learners through motivational techniques
- Guide and motivate learners optimally by initiating the communication (Phone/Email/Chat) or responding to requests and queries
- Develop positive relations while managing your groups of learners
- Monitor learner engagement to help optimize their learning and achieve study goals
- Develop and maintain expertise around the company's products/services
- Champion end user driven feedback to improve process, provide visibility over program and escalate according to procedure
- 2 to 3 years of experience in customer support, preferably in the training field (language learning and/or general training field)
- Fluent in English, Spanish, and Portuguese
- Excellent communication skills (verbal and writing) and a talent for motivating (reluctant) learners
- Strong organizational skills with demonstrated administrative professionalism and responsiveness
- Strong computer skills
- Excellent Management of Excel, Word Power Point and Outlook
- Must have excellent soft skills and “can-do” attitude
At Eastvantage, our mission is to create meaningful jobs for as many Filipinos as we can. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with potential for development and growth.
We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 500 happy employees over the years.
We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us, and be part of our success story.