Italian Bilingual Learning Specialist

Division: 
Business Support
About the role: 
  • Engage learners through motivational techniques 
  • Guide and motivate learners optimally by initiating the communication (Phone/Email/Chat) or responding to requests and queries 
  • Develop positive relations while managing your groups of learners
  • Monitor learner engagement to help optimize their learning and achieve study goals
  • Develop and maintain expertise around the company's products/services
  • Champion end user driven feedback to improve process, provide visibility over program and escalate according to procedure
  • Maintaining visibility on actions taken for cross-functional reporting. Keep track of all interactions and report on the same (manually as a first stage)
  • Strong collaboration with technical support team to share and address account-level issues and follow up of incidence resolution
  • Collaboration with product team to share and escalate improvement requests
  • Collaboration with customer success management team to confirm goals, proactively report issues affecting account, help with the program management process, escalate and share any “red flags” to be addressed, or success stories
  • Conduct all interactions in a manner that presents the company in a positive light
  • Actively participating in job related trainings
  • Assist in the translation of program documents in different languages as required
Position requirements: 
  • 2 to 3 years of experience in customer support, preferably in the training field (language learning and/or general training field)
  • Fluent in English and Italian
  • Excellent communication skills (verbal and writing) and a talent for motivating (reluctant) learners
  • Strong organizational skills with demonstrated administrative professionalism and responsiveness
  • Strong computer skills
  • Excellent Management of Excel, Word Power Point and Outlook
  • Must have excellent soft skills and “can-do” attitude
  • Warmth and positivity
  • Passionate about helping people
  • Respectful, good mannered and tactful
  • A good listener, Ability to remain calm under pressure
  • Must be able to handle complaints and difficult situations
  • Availability and Flexibility
  • Responsible and Accountable
  • Adaptable to a changing (growing) environment
apply online here

About Eastvantage

At Eastvantage, our mission is to create meaningful jobs for as many Filipinos as we can. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with potential for development and growth.

We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 500 happy employees over the years.

We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us, and be part of our success story.