Customer Support Representative (Project-Based) | Dayshift | BGC, Taguig
Successful candidates will be the first point of contact for our customer requiring assistance with using the use of our website & or other marketing channels.
- Enthusiastically engaging customers regarding the products and purchase process, providing a confident and concise answer to their enquiry.
- Providing email support that include a structured and well written email response within the agreed SLA.
- Providing Exceptional customer service to our large base of customers
- Ensuring that all interactions and relevant information is captured in the ticket logging process.
- Taking ownership & accountability of issues
- Ensuring that all processes are performed as per the documented procedure.
- Being able to assist other teams within our group should their volumes become excessive.
- Strong background in customer service, (preferably a similar support environment)
- Minimum 2 years of experience in the BPO Industry
- Background in Fashion, Retail, E-commerce & craft making is advantageous.
At Eastvantage, our mission is to create meaningful jobs for as many Filipinos as we can. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with potential for development and growth.
We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 500 happy employees over the years.
We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us, and be part of our success story.