Customer Service - Brand Ambassadors

Division: 
Customer Care
About the account: 

Vida (VID)

Our client is an e-commerce platform that presents an alternative to the homogeneous, disposable products that increasingly dominate retail. We produce only that which is purchased, bringing into the world only items that are wanted. They use innovations in design and technology to make quality accessible again. Our client produce products with the highest ethical standards, respecting the makers of the products we bring into our lives.

About the role: 
  • Act as point of contact for assigned designers through Email, Chat and Phone
  • Responsible for securing and expanding the growth of the artists
  • Build good working relationships with assigned artists
  • Report on success KPI’s to the team lead
  • Act as point of contact for complaints and escalate issues as appropriate
  • Collaborate with internal teams (e.g. sales, engineers, senior management) to address artist’s needs
  • Help new artists in establishing their collection and promotion inside and outside account via the artist’s own social media channels.
  • Collaborate with new and existing artists to help build their personal brand
  • Help the artists on how to up-sell or cross-sell their services and products
  • Design Concierge - Q&A for overall product details/designs
  • Explore opportunities to expand artist’s’ online visibility and increase commercial sales
  • Responsible for account setup, maintenance and support
  • Ensure timely and accurate delivery of products and services
  • Basic knowledge of MS Excel is a plus

 

Position requirements: 
  • At least 6 months of experience in customer service handling retail, e-commerce, sales or fashion account
  • Has the capacity to analyze seasonal trends and must be up-to-date with marketplace trends and current fashion to provide accurate recommendations to the designers/artists
  • Has the ability to work under pressure and under minimal supervision
  • Has excellent communication skills and with outgoing personality, confidence, leadership skills and creativity
  • Comfortable to handle phone, chat and email communication in a professional way
  • Basic photoshop/illustrator skills
  • Be familiar with social media channels as a way of communication and promotion
  • Basic knowledge of MS Excel is a plus
apply online here

About Eastvantage

At Eastvantage, our mission is to create meaningful jobs for as many Filipinos as we can. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with potential for development and growth.

We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 500 happy employees over the years.

We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us, and be part of our success story.