Customer Happiness Specialist

Contract Type: 
Permanent
Division: 
Customer Care
About the account: 

Vida (VID)

Our client is an e-commerce platform that presents an alternative to the homogeneous, disposable products that increasingly dominate retail. We produce only that which is purchased, bringing into the world only items that are wanted. They use innovations in design and technology to make quality accessible again. Our client produce products with the highest ethical standards, respecting the makers of the products we bring into our lives.

About the role: 
  • Providing professional and timely customer service via our customer experience IT Platform
  • Proactively responding and managing all live customer enquiries via our customer experience IT platform
  • Provide accurate and detailed information about the company’s products and policies to customers.
  • Maintain customer relationships to ensure brand trust and gold standard experience
  • Managing all replacements and exchanges in our inventory management system.
  • Managing all refunds, exchanges on our e-commerce platform, and organizing refunds via relevant payment gateway
Position requirements: 
  • Previous experience with customer service call centre roles or administrative role.
  • Strong verbal and written communication skills.
  • Enthusiastic approach to tasks
  • Ability to multitask and a high level of organisation
  • Proven ability to work autonomously and collaboratively
  • Admirable personal presentation skills.
  • To match with our corporate culture you will:
    • Be achievement-oriented and results driven
    • Enjoy working as part of a team
    • Be respectful of others and open minded
    • Be innovative, resourceful and adaptable
apply online here

About Eastvantage

At Eastvantage, our mission is to create meaningful jobs for as many Filipinos as we can. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with potential for development and growth.

We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 500 happy employees over the years.

We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us, and be part of our success story.