BPO | Non Voice (Customer Service Representative | BGC, Taguig)
Hobby King (HKI)
Founded in 2005, our client is the world's No.1 Online Hobby Store, with a huge selection of RC products from planes right through to drones and all accessories. They are also a leading developer of radio control hobby products which include many of the biggest names in the industry.
- Enthusiastically engaging customers regarding the products and purchase process, providing a confident and concise answer to their inquiry
- Resolve customer inquiries via email or chat within the agreed SLA.
- Providing exceptional customer service to our large base of customers
- Ensuring that all interactions and relevant information is captured in the ticket logging process
- Taking ownership & accountability of the resolution process for CS-related concerns
- Ensuring that all processes are performed as per the documented procedure
- Being able to assist other teams within our group should there be a need for additional support
- Other duties as assigned
- Enthusiastically engaging customers regarding the products and purchase process, providing a confident and concise answer to their inquiry
- Resolve customer inquiries via email or chat within the agreed SLA.
- Providing exceptional customer service to our large base of customers
- Ensuring that all interactions and relevant information is captured in the ticket logging process
- Taking ownership & accountability of the resolution process for CS-related concerns
- Ensuring that all processes are performed as per the documented procedure
- Being able to assist other teams within our group should there be a need for additional support
- Other duties as assigned
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About Eastvantage
At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.
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