BPO | Non Voice (Customer Service Representative | BGC, Taguig)

Contract Type: 
Permanent
Division: 
Customer Care
About the account: 

Hobby King (HKI)

Founded in 2005, our client is the world's No.1 Online Hobby Store, with a huge selection of RC products from planes right through to drones and all accessories. They are also a leading developer of radio control hobby products which include many of the biggest names in the industry.

About the role: 
  • Enthusiastically engaging customers regarding the products and purchase process, providing a confident and concise answer to their inquiry
  • Resolve customer inquiries via email or chat within the agreed SLA.
  • Providing exceptional customer service to our large base of customers
  • Ensuring that all interactions and relevant information is captured in the ticket logging process
  • Taking ownership & accountability of the resolution process for CS-related concerns
  • Ensuring that all processes are performed as per the documented procedure
  • Being able to assist other teams within our group should there be a need for additional support
  • Other duties as assigned

Sending your application and resume means that you understand how we use and process your data. Please visit http://www.eastvantage.com/privacy-notice and www.eastvantage.com/privacy-policy.Privacy Notice

Position requirements: 
  • Enthusiastically engaging customers regarding the products and purchase process, providing a confident and concise answer to their inquiry
  • Resolve customer inquiries via email or chat within the agreed SLA.
  • Providing exceptional customer service to our large base of customers
  • Ensuring that all interactions and relevant information is captured in the ticket logging process
  • Taking ownership & accountability of the resolution process for CS-related concerns
  • Ensuring that all processes are performed as per the documented procedure
  • Being able to assist other teams within our group should there be a need for additional support
  • Other duties as assigned

Sending your application and resume means that you understand how we use and process your data. Please visit http://www.eastvantage.com/privacy-notice and www.eastvantage.com/privacy-policy.Privacy Notice

apply online here

About Eastvantage

At Eastvantage, our mission is to create meaningful jobs for as many Filipinos as we can. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with potential for development and growth.

We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 500 happy employees over the years.

We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us, and be part of our success story.