Resource Coordinator | Hybrid set-up
About the Company: At Eastvantage, we believe in creating meaningful work relationships across the globe. Our premier managed services and outsourcing solutions enable operational excellence that results in business growth for our partners worldwide. With a team of inspired experts, we provide purpose-built solutions in the areas of software development, technology support, customer relationship management, and a variety of business support functions. The inspiration extends to measurable outcomes through 24/7 service delivery in 13 languages from our offices in the Philippines, India, Vietnam, and Bulgaria. Visit eastvantage.com to discover how we can help you succeed.
The Resource Coordinator is responsible for managing third party resource requests to fulfil our project requirements, including initiating quotes, coordinating resources, maintaining third party provider details and resolving scheduling, quality and invoice disputes related to the provision of third-party service.
Roles and Responsibilities
Resource Allocation and Coordination
- Collaborate with project managers to understand project requirements and resource needs.
- Manage resource requests and engage third party providers to fulfil project requirements, considering skills, availability, and timelines.
- Arrange quotes as per the scope of work provided by the Project Lead.
- Coordinate resource bookings and update task details in the project management system to record estimated and actual expenses.
- Engage with the project lead and third-party provider management to resolve any scheduling or quality issues resulting from resource engagements.
Resource Provider Management
- Identify any skills, regional coverage or availability gaps and work with the Manager, Billing and Project
- Support Services to source and onboard new providers where required.
- Maintain the resource database listing all third-party providers with available services, contracted rates, regional coverage and contract expiry dates.
- Engage with Legal to ensure all third-party contract documents, including any state or federal certifications, are maintained including, but not limited to, NDAs, Workers Compensation, Modern Slavery compliance.
- Engage with Finance to set up new providers in our supplier and payment systems.
- Regularly update and validate the resource database to facilitate accurate resource matching, currency of compliance documents and variance with market rates.
Invoice Management
- Review third party invoices against quotes and/or provided rate card and engage with the Project Lead and Finance to approve expenses and authorise payment.
- Act as the first escalation point for invoice dispute resolution.
Key Qualifications
- Experience in resource coordination and provider management.
- Strong understanding of project management methodologies
- Strong analytical and problem-solving skills.
- Excellent organizational, time management and multi-tasking skills.
- Attention to detail, accuracy and strong data entry skills essential.
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About Eastvantage
At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.
We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.
We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.