Paypal Subject Matter Expert | Onsite

Ortigas, Pasig City
Contract Type: 
About the role: 


  • Provide a strategic PayPal cases support;
  • Serve as the primary point of contact for PayPal dispute, claims and issue resolution. Therefore, the PayPal Specialist has the ability to identify potential customer dissatisfaction, coordinating with other internal support functions to improve the customer experience.
  • Dealing with dispute and claims, responding to cases and building client relationship and provide customer service resolution, increase account retention, profitability and revenue;
  • Manage escalations on behalf of the merchant to mitigate and resolve dispute and claims, while maintaining effective communication & working relationships;
Position requirements: 
  • Real time check of CC/BS.
  • Monitoring and answering customer charge back payments.
  • Monitor daily incoming PayPal cases and analyze the reason of disputes.
  • Answering Skype requests such as team queries, customer follow-ups, real-time approvals. Provides support regarding PayPal payments.
  • Identify fraudulent transactions and suspicious accounts.
  • Serves as accounting department assistants for refund follow ups payments.
  • Sending email to bijeesh & Requests to Block Zip codes WP RFI Fraud Charge backs.
  • Monitoring pending orders paid via store credits.
  • Updating and sending details for the archived payment transactions.
  • Reviews/processes all money refund request across all payment gateway and store credits compensation.
  • Manage GDPR Requests.
  • Answering and monitoring new tickets/email via Zendesk.
  • Monitoring customers auto canceled orders with no reflected compensation.
  • Updating Battery claim tracker.
  • Creating replacement orders and compensating customer RMA warranty claims.
  • Prepare monthly store credits compensation reports.
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About Eastvantage

At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.

We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.

We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.