Customer Service Representative (Inbound / Outbound)
At Eastvantage, we believe in creating meaningful work relationships across the globe. Our premier managed services and outsourcing solutions enable operational excellence that results in business growth for our partners worldwide. With a team of inspired experts, we provide purpose-built solutions in the areas of software development, technology support, customer relationship management, and a variety of business support functions. The inspiration extends to measurable outcomes through 24/7 service delivery in 13 languages from our offices in the Philippines, India, Vietnam, and Bulgaria. Visit eastvantage.com to discover how we can help you succeed.
We are seeking a dedicated and detail-oriented Customer Service Representative (CSR) to join our team. The CSR will play a crucial role in handling inbound and outbound calls, ensuring professional communication with candidates, and supporting our testing program. The ideal candidate will possess exceptional communication skills, proficiency in computer applications, and the ability to manage calls efficiently while adhering to our client's requirements and procedures.
Main Responsibilities:
Inbound Call Management:
- Manage inbound calls from candidates, focusing on scheduling with executives, calendar management, availability checks, and addressing general inquiries.
- Maintain a clear understanding of our candidate tests to provide accurate information and guidance during interactions.
Outbound Call Operations:
- Conduct outbound calls to provide reminders, address concerns, and ensure candidates' adherence to testing procedures.
- Handle outbound communication tasks efficiently and courteously, maintaining a high standard of professionalism.
Communication Proficiency:
- Demonstrate excellent communication skills with a neutral accent, ensuring clear and coherent interactions with candidates.
- Utilize computer programs such as Microsoft Word, Excel, and online telephony and messaging tools like Vonage proficiently during calls.
Geographical Understanding:
- Understand the geographical area of operation to organize projects effectively, minimizing driving time between locations and optimizing scheduling.
Team Support:
- Collaborate effectively with team members, providing necessary assistance and ensuring a cohesive work environment.
- Prior experience in inbound client escalation and resolution is desired to handle any complex situations effectively.
- With 2 - 4 years of working experienced as a Customer Service Representative.
- Excellent communication skills with fluency in English and the ability to engage professionally with candidates.
- Proficiency in Microsoft Word, Excel, and experience with online telephony systems like Vonage.
- Prior experience in inbound client escalation and customer service roles is advantageous.
- Ability to manage 20-40 candidate calls daily, maintaining adherence to our testing program and procedures.
- Adaptability to handle both inbound and outbound calls effectively and efficiently.
#phhiring #hiring #csr #customerservice #customerservicerepresentative #inbound #outbound
About Eastvantage
At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.
We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.
We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.